Call compliance for UK financial advice

Evidence good outcomes on every client call.

Discloura listens alongside your advisers, checks each call against an FCA compliance checklist as it happens, and keeps a clear record your compliance officer can review across every firm they look after.

Book a 20-minute demo See how it works

Built for adviser firms and the compliance officers who oversee them.

Call in progress Adviser · 14:32
Recording consent obtainedMet
Client circumstances establishedMet
Attitude to risk exploredPending
Risk warnings clearly explainedReview
No pressure or misleading languageMet
Signs of vulnerability consideredPending
Illustrative example. Items still open at the end of the call are recorded for review.

Under Consumer Duty, it isn't enough to do the right thing on the call. Firms need to show they did, and most calls are never reviewed at all.

How it works

Every call checked. Nobody has to listen back.

Discloura runs on the adviser's computer during calls. There's nothing for the client to install and no change to how your advisers speak to people.

01

Transcribed live

The call is transcribed as it happens, so the record is created during the conversation rather than reconstructed afterwards.

02

Checked against a fixed checklist

Each call is assessed against a consistent set of FCA-driven checks, from consent and suitability to risk warnings and fair language.

03

Reviewed and evidenced

Anything that needs attention is flagged with the rule it relates to. Your compliance officer reviews it, and the outcome is stored and exportable for audit.

What it looks for

The things a file review would ask about.

Recording consent and disclosures
Suitability questions asked, in the right order
Client objectives and circumstances
Attitude to risk and capacity for loss
Risk warnings explained, not assumed
No pressure or misleading language
Signs of customer vulnerability
Clear next steps for the client
Who it's for

One tool, two sides of compliance.

Compliance officers

Oversee every firm from one dashboard.

  • See calls and flags across all the firms you look after, kept separate
  • Review, correct or close flags with a full record of who did what
  • Spot patterns by firm and adviser before they become problems
  • Export a compliance audit trail when you need it
  • Offer call monitoring to your firms as part of your service
Advice firms

Confidence that every call stands up.

  • Every client call checked, not a small sample
  • Live prompts help advisers cover what matters during the call
  • Team performance view to support coaching and training
  • Evidence of good customer outcomes, ready for your compliance officer
  • Simple desktop app that fits around how your advisers already work
Questions

Common questions

Does it replace our compliance officer?

No. Discloura does the listening so your compliance officer doesn't have to. They still make the judgement calls; they just get to see every call instead of a sample.

Is it about catching advisers out?

The opposite. Most calls go well, and Discloura lets you prove it. Where something is missed, it's flagged early so it can be put right.

What do advisers need to install?

A desktop app on the computer they take calls on. It's currently available for Mac.

Can we try it before committing?

Yes. Book a demo and we'll walk through it on a real example and talk about a trial for your firm or your client firms.

Get in touch

See Discloura on a real call.

A short demo, focused on how you or your firms review calls today. No pressure, and no long sales process.

Book a demo

Or email Freddie Savva, founder, at [email protected].